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First ScotRail plc, winner of the prestigious 2014 Scottish Award for Business Excellence accolade are hosting their own informative learning journey at the Quality Scotland’s Offices in Edinburgh on 25th February, 2015.

First ScotRail became members of Quality Scotland in 2011 and quickly embarked on their own Journey to Excellence. Initially being awarded Committed to Excellence in 2012, the First ScotRail team quickly went on to win Recognised for Excellence 5–Star and subsequently become the overall winner and achieve the Scottish Award for Business Excellence, 2014!

As well as a presentation detailing their journey, First ScotRail will be focussing on how they implemented the EFQM Model and RADAR logic to continuously improve their services for both their customers and staff.

Elaine Bell, Head of Corporate Responsibility, will present on how First ScotRail develop their people in a way that motivates, builds commitment and enables them to use their skills and knowledge for the benefit of the organisation with particular focus on their systematic approach to succession planning and their innovative Modern Apprenticeship programme in Customer Service.

Elaine will also present on the strong leadership within the organisation focussing on the proactive role modelling lead by the Executive team as well as ongoing strategy to maintain their 5-Star way of working.

About First ScotRail
As the UK’s largest rail operator with four franchises; First ScotRail currently operate one quarter of the UK passenger rail network, including intercity, commuter and regional services. The leading transport operator in the UK and North America, with annualised revenues of over £6 billion per annum, First ScotRail transport a massive 2.5 billion passengers a year.

Who Can Attend


Don't miss out on this valuable learning and networking opportunity.

Book online now!

The price is £50 +VAT for members of Quality Scotland and £70 + VAT for non-members.

Date: Wednesday, 25th February 2015, 10am - 12.30pm
Venue: Quality Scotland, 28 Drumsheugh Gardens, Edinburgh EH3 7RN